Terms of Service

These Terms of Service ("Terms") govern your access to and use of ZiaSign (the "Service"), including our contract lifecycle management (CLM) workflows, electronic signature features, audit trails, APIs, and AI-assisted capabilities.

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization.

If you do not agree to these Terms, do not use the Service.

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us promptly if you suspect unauthorized access.

• You must provide accurate account information and keep it up to date.
• You may not share accounts in a way that bypasses user limits, seat limits, or usage restrictions.
• You are responsible for configuring recipients, routing rules, permissions, and access controls for your workspace.

You agree not to misuse the Service. You will not, and will not allow others to:

• access or attempt to access non-public areas of the Service, accounts, or systems without authorization;
• probe, scan, or test the vulnerability of any system or network (except as expressly permitted in writing by us);
• interfere with, disrupt, or circumvent rate limits, authentication, security, or access controls;
• upload or transmit unlawful, infringing, defamatory, or harmful content, including content that violates privacy or confidentiality obligations;
• use the Service to develop, train, or improve competing products where prohibited by your plan or order form.

We may suspend or restrict access to protect the Service, our users, or third parties, including in cases of suspected fraud, abuse, or security risk.

"Customer Content" means documents, templates, clauses, metadata, recipient information, and other materials you or your users upload to or generate within the Service.

• Ownership. You retain ownership of your Customer Content.
• License to operate. You grant us a limited, non-exclusive, worldwide license to host, store, transmit, process, and display Customer Content solely to provide, maintain, and secure the Service and to support you (including troubleshooting and responding to support requests).
• Permissions. You represent that you have all rights and permissions necessary to upload and process Customer Content, including sending signature requests to recipients.

You are responsible for the accuracy, legality, and compliance of Customer Content and your use of the Service.

The Service provides tools for collecting electronic signatures, capturing consent, and maintaining audit logs and completion certificates. We do not provide legal advice.

• You are responsible for determining whether electronic signatures are appropriate for your documents, workflow, and jurisdiction.
• You are responsible for the content of documents you send for signature and for obtaining any required disclosures or consents from recipients.
• You are responsible for retention, export, and backup of final executed documents and records as required by your policies or applicable law.

The Service may include AI-assisted features such as summarization, drafting, clause suggestions, extraction, or analysis ("AI Features"). AI Features may generate outputs that are incomplete, incorrect, or inappropriate for your use case.

• You are responsible for reviewing and validating AI outputs before relying on them.
• AI outputs are provided for informational and productivity purposes and are not legal, financial, or professional advice.
• Do not submit sensitive personal data to AI Features unless you have appropriate rights and safeguards in place.

Additional AI-specific terms may apply depending on your plan, region, or enterprise order form.

Some features require a paid subscription. If you purchase a paid plan, you agree to pay all applicable fees, taxes, and charges in accordance with your selected plan and billing terms.

• Renewals. Subscriptions may renew automatically unless cancelled prior to the renewal date.
• Taxes. Taxes may be added based on your billing address and local requirements.
• Plan limits. Plans may include limits (e.g., seats, envelopes, storage, AI usage). Exceeding limits may require upgrades or additional fees.

If an enterprise order form or statement of work applies, it may modify or supersede specific billing terms.

Except where required by applicable law, fees are non-refundable. Cancellation stops future renewals; access may continue through the end of your current billing period unless otherwise stated at checkout or in an enterprise order form.

If you believe you were billed incorrectly, or you want to request a refund, contact [email protected]. We will review billing issues in good faith and correct mistakes. Refunds will be provided only where required by applicable law.

The Service may integrate with third-party products or services (e.g., identity providers, storage providers, payment processors). Your use of third-party services is governed by their terms and policies.

We are not responsible for third-party services, including their availability, security, or content.

We and our licensors retain all rights, title, and interest in the Service, including software, designs, trademarks, and documentation, except for Customer Content.

If you provide suggestions, ideas, or feedback, you grant us a non-exclusive, perpetual, irrevocable, worldwide right to use that feedback without compensation or obligation.

You may stop using the Service at any time. We may suspend or terminate your access if we reasonably believe you have violated these Terms, created risk for the Service or others, or as required by law.

Upon termination, your right to use the Service ends. Depending on your plan and applicable law, you may be able to export your Customer Content for a limited period after termination.

To the maximum extent permitted by law, the Service is provided on an “AS IS” and “AS AVAILABLE” basis. We disclaim all warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that any document, signature, audit trail, or AI output will meet your requirements.

To the maximum extent permitted by law, Zettaura Innovations Private Limited and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, or goodwill arising out of or related to your use of the Service.

To the maximum extent permitted by law, our total liability for all claims relating to the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

We may update these Terms from time to time. If we make material changes, we will provide notice by updating the “Last updated” date and, where appropriate, providing additional notice through the Service.

Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the updated Terms.

Questions about these Terms? Reach us at [email protected].