Overview
ZiaSign provides a built-in support system directly in your dashboard. Create tickets, track resolution, and browse FAQs — all from the Help & Support page.
Accessing Support
Navigate to Help & Support in the sidebar. The page includes your support ticket list, a search bar, and a contact panel.
Creating a Ticket
- Click the New Ticket button in the top right
- Fill in the ticket details in the creation form
- Submit the ticket
Your ticket draft is automatically saved as you type, so you won't lose progress if you navigate away.
Viewing Tickets
Tickets are organized into two sections:
- Active — Open tickets awaiting resolution
- Resolved / Closed — Tickets that have been completed
Search & Filter
Use the search bar to find tickets by:
- Title
- Ticket ID (also searchable with # prefix)
- Summary
- Status
- Priority
Ticket Details
Click on any ticket to open the details modal with full ticket information and conversation history.
Ticket Actions
| Action | Available To | Description |
|---|---|---|
| View Details | All users | Open the full ticket view |
| Copy Ticket ID | All users | Copy the ticket ID to your clipboard |
| Close Ticket | Admin, Support | Mark a ticket as closed |
| Reopen Ticket | Admin, Support | Reopen a previously closed ticket |
Contacting Support
The support page includes a contact panel with the support team email. Click to copy the email to your clipboard:
FAQ & Knowledge Base
A built-in FAQ accordion is available on the support page, combining default frequently asked questions with any knowledge base articles configured by your organization. Expand any question to view the answer.
Next Steps
- Complete your account setup to configure your profile and workspace
- Get started with ZiaSign to send your first document
- Review security practices to understand how ZiaSign protects your data
Frequently asked questions
How do I contact ZiaSign support?
Navigate to Help & Support in the sidebar to create a support ticket. You can also email the support team directly at [email protected] from the contact panel on the support page.
How do I create a support ticket?
Click the New Ticket button on the Help & Support page, fill in the details, and submit. Your draft is automatically saved as you type, so you won't lose progress if you navigate away.
Can I track the status of my support tickets?
Yes. The Help & Support page lists all your tickets organized into Active and Resolved/Closed sections. Use the search bar to filter by title, ticket ID, summary, status, or priority.
What is the built-in FAQ?
The support page includes an expandable FAQ accordion that combines default frequently asked questions with any knowledge base articles configured by your organization.
Related documentation
Quickstart Guide
Create your account, upload your first document, and send it for signature in under 5 minutes.
Account & Organization Settings
Manage your account, workspace, team members, sharing policies, and notification preferences.
Plans & Pricing
Compare ZiaSign plans, understand what's included, and choose the right plan for your needs.